Returns & Exchanges

At Pew Pew Lasercraft, LLC, we take pride in our precision-crafted home decor and want you to be completely satisfied with your purchase. If your custom laser-engraved item arrives damaged or incorrect, we offer a 30-day window for returns and exchanges.

1

Initiate Your Request

Contact our support team via email with your order number and a brief explanation of why you would like to return the item.

2

Submit Photo Documentation

For damaged or defective laser-cut products, please attach clear photos of the item and the packaging to help us improve our quality control.

3

Pack and Ship

Once approved, securely package the item in its original box and use the provided prepaid shipping label to send it back to our workshop.

4

Receive Refund or Replacement

After we inspect the returned craft, we will issue a full refund to your original payment method or ship out a replacement piece within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing